cosmo

to prevent fire: burn candle within sight. keep out of reach of children and pets. never burn candle near anything flammable. place on temperature safe surface. container will be hot when lit. to avoid sooting and overheating, keep wick trimmed to 1/4" and away from drafts. do not burn for more than 4 hours at a time. discontinue use when wick click is exposed. leave candle lit at least 3 to 4 hours for the first tme to avoid tunneling. zeneva, llc is not responsible for any misuse.

candle safety:

if you notice that your candle flame is burning too high, please see below.

to maintain a controlled and safe flame when lighting our candles, we recommend the following steps:

1. **initial lighting**: when lighting your candle for the first time, if you notice a high flame, allow it to burn for approximately 30 seconds.

2. **blow out the wick**: after the initial 30 seconds, gently blow out the candle to put out the flame. This step is crucial to reduce the flame size and prevent excessive flickering.

3. **trim the wick**: trim the wick to about 1/4 inch (6mm) above the wax surface. a longer wick can result in a larger flame and uneven burning.

4. **relight the candle**: once the wick is trimmed, after about two minutes, relight the candle. you should now notice a more controlled and gentle flame.

by following these steps, you can significantly reduce the candle flame size, ensuring a safer and longer-lasting burning experience. :)

Q: are your candles and room sprays made from natural ingredients?
A: yes, our candles and room sprays are crafted using high-quality, natural ingredients to provide a clean and eco-friendly fragrance experience.

Q: how long do your candles typically burn?
A: our candles have varying burn times depending on the size and type. on average, our candles burn for approximately 30 to 50 hours. (over time. do not burn for 30-50 hours in one setting)

Q: how many sprays do you recommend for the room spray to fill a room?
A: we recommend 2 to 3 sprays to fill a room. please shake well before spraying.

Q: are your products safe to use around pets and children?
A: yes, our products are formulated with safety in mind. however, it's always best to keep candles and room sprays out of reach of pets and children and to follow the usage instructions provided.

Q: how should i properly extinguish a candle?
A: to extinguish a candle safely, use a candle snuffer or gently blow out the flame. you may also place a pot top or candle lid over the candle to safely put the flame out as well.

Q:: what should I do if my items are stolen or damaged during transit?
A: we understand the frustration of receiving damaged items or being a victim of theft. however, please note that once the package leaves our facility, we are not responsible for any damage or theft that may occur during transit. we recommend contacting the shipping carrier immediately to file a claim and to discuss potential options for reimbursement or resolution. additionally, documenting any damage or theft with clear photos and descriptions can assist in the claims process. while we cannot be held liable for transit issues, we are committed to assisting you within the bounds of our policies and will provide support in resolving the matter to the best of our ability.

Q: can i reuse the candle jars once the candle has burned down?
A: asbsolutely! our candle jars are designed to be reusable. once the candle has burned down completely, simply clean out any remaining wax and repurpose the jar for storage or decoration.

Q: are your products cruelty-free?
A: yes, we are committed to cruelty-free and vegan practices. None of our products or ingredients are tested on animals, and they do not contain any animal-derived ingredients.

Q: how should i store my candles and room sprays when not in use?
A: store your candles and room sprays in a cool, dry place away from direct sunlight and heat sources. this will help preserve their quality and fragrance.